eCommerce Wordbook

Automated Call Distribution

Logistics Glossary

A feature of large call center or “Customer Interaction Center” telephone switches that routes calls by rules, such as next-available employee, skill set, etc.

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Who are Amazon's main competitors?

Who are Amazon’s main competitors?

When it comes to online retail and ecommerce powerhouses, one name towers above the rest: Amazon. Thanks to its unmatched strengths in logistics, transportation, distribution, and constant technological innovation, Amazon has pulled so far ahead that it’s fair to wonder if anyone else even qualifies as true competition. Seriously —

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