Returns and refurbishment. More value from every return.
A branded returns portal for your customers, and every returned item checked, graded and restocked, refurbished or recovered in our European warehouses. Fewer write-offs, faster refunds and stock back on sale.
Returns, handled end to end. From portal to shelf.
We take care of the whole return journey, so returns cost less and products go back on sale faster.
Branded returns portal
Customers register returns and choose a reason in a portal with your branding.
Checked and graded
Every returned item is inspected and graded against the rules you set.
Restock, refurbish or recover
Good items go back into stock, others are repacked, refurbished or set aside for outlet, repair or recycling.
Status in the platform
See every return, its grade and outcome in the Waredock platform, so you can refund customers quickly.
Returns Intelligence
Our Returns Intelligence agent suggests whether each item should be restocked, refurbished or recovered based on its condition and your rules. See AI agents.
Returns stay in Europe
Customers send returns to a Waredock warehouse in Europe instead of abroad, which keeps return costs and times down, especially for cross-border sales.
From return request to back on sale.
- 01
Request
Customer registers the return in your portal.
- 02
Send back
Parcel goes to the nearest Waredock warehouse.
- 03
Check
Item inspected and graded.
- 04
Decide
Restock, refurbish or recover.
- 05
Update
Stock and return status update in the platform.
What happens to each returned item.
| Grade | Condition | Typical outcome |
|---|---|---|
| A | As new, original packaging | Back into stock |
| B | Minor wear or damaged packaging | Repack or refurbish, then restock |
| C | Damaged or incomplete | Outlet sale, repair or recycling |
Grading rules are agreed with you per product category.
Turn returns into stock, not costs.
- Fewer write-offs. Repacking and refurbishment save items that would otherwise be lost.
- Faster refunds. Return status updates as soon as items are checked.
- Better products. Return reasons and rates show what to fix in listings and sizing.
- Local returns. EU customers return to a European warehouse.
- One partner. Fulfilment, returns and value-added services in the same place.
Returns: common questions.
Guides: What is reverse logistics? · Value-added services · eCommerce fulfilment
How do returns work with Waredock?
Your customers register a return in a branded returns portal and send it back to the nearest Waredock warehouse. We check and grade every item, then restock, refurbish or recover it, and the result is visible in the platform.
What happens to returned items?
Each item is graded. Items as good as new go back into stock, items with minor issues are repacked or refurbished, and damaged items are set aside for outlet sale, repair or recycling, following your rules.
Can customers in other EU countries return to a local address?
Returns go to a Waredock warehouse in Europe, so EU customers don’t have to send parcels outside the EU. This is especially useful for brands based outside the EU.
How quickly are returns processed?
Returns are received, checked and graded as part of daily warehouse work, and the status updates in the platform so you can refund your customer.
Can you refurbish or repack returned items?
Yes. Items can be cleaned, repacked, relabelled or prepared again for sale, so fewer returns are written off.
How are returns priced?
Per returned item or order for receiving and grading, plus any refurbishment work. You see every fee upfront in your proposal.
Tell us about your returns. We reply within 2 business days.
Share your monthly orders, return rate, product categories and where your customers are. A logistics specialist sends a proposal for returns handling and fulfilment.
- Branded returns portal
- Checking, grading and restocking
- Refurbishment and recovery
Request a proposal
About 2 minutes · Your details stay private.
